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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Reininger

October 11, 2025

5  out of  5
rating by Michael Reininger
"Lavern provides exceptional customer service at Rich Scott State Farm. She’s knowledgeable, patient and truly cares about helping customers like me. Highly recommend working with her!"
We responded:
"Michael, Thank you for leaving us a review! I we have a great team here and everyone contributes. We appreciate your business and look forward to working with you in the future! Rich"
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Kat Reininger

October 7, 2025

5  out of  5
rating by Kat Reininger
"I’ve had a great experience working with Lori at Rich Scott State Farm office. She’s professional, patient, and really takes the time to make sure I understand my coverage. Lori always goes above and beyond to help — I couldn’t ask for better service!"
We responded:
"Thank you for leaving us a note Kat! Lori is a great asset to our team and great with customers. Thank you so much! Rich"
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Alison Horner

October 7, 2025

5  out of  5
rating by Alison Horner
"Had a wonderful experience with Lori! She was so kind and answered all of my questions!! Highly recommend!"
We responded:
"Alison, thank you so much for leaving us a note! Lori is a very knowledgeable and easy person to work with. We appreciate you! Rich"
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A May

October 7, 2025

5  out of  5
rating by A May
"Lori takes the time to explain everything clearly and makes the whole process easy and stress-free. I highly recommend reaching out to Lori and the team at Rich Scott State Farm — they go above and beyond to provide excellent service!"
We responded:
"Ms. May, thanks for taking the time to leave us a review. We try and make it as easy as possible for our customers to do business with us. We appreciate your business and look forward to working with you in the future! Rich"
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Kameryn Ridgeway

October 7, 2025

5  out of  5
rating by Kameryn Ridgeway
"I can’t say enough great things about Lori at State Farm! She is always friendly, patient, and incredibly knowledgeable. Lori takes the time to explain all my options in a way that’s easy to understand, and she’s quick to respond whenever I have questions or need help with my policies. I truly feel like she has my best interests at heart and goes above and beyond to make sure I’m taken care of. I highly recommend Lori to anyone looking for excellent customer service and trustworthy insurance guidance!"
We responded:
"Kameryn, we appreciate you leaving a review for us. Lori is a great person to work with and we enjoy her on our team! Thanks, Rich"
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Logan Davidek

October 7, 2025

5  out of  5
rating by Logan Davidek
"Lori did an excellent job helping me with quotes"
We responded:
"Logan, thank you so much for leaving a review. We appreciate your business and trusting our office to help you with your insurance needs. Thanks, Rich"
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Lawrence Fortin

October 2, 2025

5  out of  5
rating by Lawrence Fortin
"Nina is the best Went out of her way to help me Even with non insurance related info Thank you so much!"
We responded:
"Lawrence, thank you for your review! Nina is a great asset to our team and is very easy to work with. I look forward to working with you in the future and appreciate your business. Rich"
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brian clark

September 30, 2025

5  out of  5
rating by brian clark
"Nina was awesome and had lots of patience."
We responded:
"Brain, thank you for leaving us a review! if you need anything please let us know. Rich"
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Paden Reed

September 30, 2025

5  out of  5
rating by Paden Reed
"People you can trust!"
We responded:
"Thank you for trusting us Paden! We appreciate your business and look forward to working with you in the future! Rich"
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shelby holbert

September 30, 2025

5  out of  5
rating by shelby holbert
"tiffany helped me so much!"
We responded:
"Thank you for leaving us a review Shelby! Rich"
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Justin “Bojangles” Daniel

September 17, 2025

5  out of  5
rating by Justin “Bojangles” Daniel
"Tiffany was a great help! Very easy to work with!"
We responded:
"Justin, thank you for leaving us a review! Tiffany does make it easy for customers to do business with us. She is a great asset to our team! Rich "
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Ed Silva

September 2, 2025

5  out of  5
rating by Ed Silva
"Great company to work with.very helpfully & do all they can to get you great service"
We responded:
"Thank you for the review Ed, we try our best to help our customers and do the best we can to make sure we provide the best service we can. Thank you! Rich"
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Daniel Díaz

August 26, 2025

5  out of  5
rating by Daniel Díaz
"She is a sweet person and very profesional thanks Nina for everithing"
We responded:
"Daniel, thank you so much for leaving us a review. Nina is a very valuable asset to our team. We are always here if you need anything. Thanks, Rich"
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Sebastian P

August 7, 2025

5  out of  5
rating by Sebastian P
"Statefarm was really the only choice for me. I got quoted by countless offices and they all ranged from 300-500. Statefarm put its trust in me and gave me a fair rate. And Tiffany has been a big help whenever I needed something."
We responded:
"Thank you so much for the review Sebastian! I appreciate you taking the time to let it be known about your experience with us. Tiffany is a great asset to our team. If you ever need anything, please reach out to us! Thanks, Rich"
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Trevor Henderson

August 4, 2025

5  out of  5
rating by Trevor Henderson
"Great people make it painless."
We responded:
"Trevor, thank you so much for leaving us a note! We try to make everything as easy as possible for our clients! We are always hear and just a phone call, text, or email away. We appreciate your business and look forward to working with you in the future! Thanks, Rich"
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Kyrika Ennist

July 30, 2025

1  out of  5
rating by Kyrika Ennist
"Upped my rate without knowledge. I caught it before my payment was taken. Sent my agent, rich Scott a text telling him that it needed to be fixed before taking payment so I didn’t overdraft my account and if it couldn’t be fixed then cancel the policy. They went ahead and took out the new amount and overdrafted my account. Finally got them to cancel the policy a month later. Still waiting on my refund that won’t even be the full amount."
We responded:
"I am sorry that you had this type of experience. Based on your initial coverages that you bought on the State Farm web site there were additional forms that needed to be signed approving those coverages. We reached out to you 3 times in different manners. Because the forms were never received by our office, State Farm had to apply the additional coverages per state law which caused a premium increase. Please contact our office if you have any questions. Thanks, Rich"
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Landon Stewart

July 21, 2025

5  out of  5
rating by Landon Stewart
"Rick Scott has saved us quite a bit of money, and I appreciate that I can call and speak to a live person on the phone with any questions."
We responded:
"Landon, thank you so much for leaving us a review. We are always here to help and see what we can do to make dealing with your insurance needs as easy as possible. Thanks, Rich!"
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D'Ann Spiller

June 23, 2025

5  out of  5
rating by D'Ann Spiller
"Excellent service!"
We responded:
"Thank you so much, D'Ann, for taking the time to leave your 5-star review! We’re thrilled to hear about your positive experience with our office. At Rich Scott State Farm Agent, our team is dedicated to providing exceptional service and ensuring your needs are always met. If there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to continuing to serve you! – Rich"
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Donna Reeves

June 3, 2025

5  out of  5
rating by Donna Reeves
"We received great sevice and all our needs were met!!!"
We responded:
"Thank you for the note Donna! Please let me know if there is anything that you need from my office. We want to treat our clients just like we would like to be treated. Returning calls and great customer service is a high priority for us. In this industry that's all we have is service. Thank you again for the note! Rich"
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Kelly Jackson

June 3, 2025

5  out of  5
rating by Kelly Jackson
"Was shopping for new insurance. My Google search led me to Rich Scott State Farm. Called in and spoke to Tiffany. I’m glad I did. Tiffany was courteous, knowledgeable and very friendly. You don’t find that level of service anymore. Oh, and saved me $ 100 vs my previous insurance company. Definitely deserving on my 5 star rating."
We responded:
"Thank you so much for leaving us a review! Tiffany is a great asset to our team, and I am so thankful she was able to save you money on top of providing excellent service. Please contact us with any questions or concerns. Thanks, Rich"
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Cliff Willis

May 20, 2025

5  out of  5
rating by Cliff Willis
"Fantastic team over here. Laverne in the office is an absolute doll, and everytime I've ever called the office she and everyone else have always been upbeat, kind, and willing to help. Maybe you can get insurance anywhere but you'll be hard pressed to find a team as warm and helpful as you will here!"
We responded:
"Thank you so much for your thoughtful and uplifting review! We’re incredibly lucky to have Laverne on our team—she truly is a gem, and we’re so glad her kindness and positive energy stood out to you. It means a lot to hear that every interaction you’ve had with our office has been welcoming and helpful. We strive to make our customers feel valued and supported, and your words remind us why we love what we do. We’re grateful to have you as part of our State Farm family here in Trinity! Rich"
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Kyle Stowe

May 16, 2025

5  out of  5
rating by Kyle Stowe
"Very professional and very helpful 10 out of 10"
We responded:
"Thank you for the awesome 10 out of 10 review! We’re so glad to hear you had a professional and helpful experience with our team. It means a lot to know we met your expectations. We're always here to help—don’t hesitate to reach out anytime! Rich"
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Jack Robbins

May 16, 2025

5  out of  5
rating by Jack Robbins
"great experience, Nina Acevedo is the best !"
We responded:
"Thank you for the great review! We’re so glad to hear you had a positive experience, and we couldn’t agree more—Nina Acevedo truly is the best! We’re lucky to have her on our team, and we appreciate you recognizing her excellent service. Don’t hesitate to reach out if there’s ever anything else we can help you. Rich"
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Heather Graham

May 16, 2025

5  out of  5
rating by Heather Graham
"Tiffany was absolutely wonderful and answered every question I had. Helped me get the insurance I could afford! Would 10/10 recommend"
We responded:
"Thank you so much for the kind words and for taking the time to leave us a review! We're thrilled to hear that Tiffany was able to assist you and make the process smooth. Helping our customers find the right coverage is what we’re here for, and we’re so glad you had a great experience. We truly appreciate your recommendation and look forward to being here for you whenever you need us! Rich"
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Lisa Ringer

May 15, 2025

5  out of  5
rating by Lisa Ringer
"Extremely helpful. Easy transition to State Farm insurance from previous provider."
We responded:
"Thank you for the great feedback! We're so glad to hear your transition to State Farm was smooth and that our team could make it simple for you. We're happy to have you with us and are always here if you need anything!"