Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Taylor Knight

Taylor Knight

March 20, 2025

5  out of  5
rating by Taylor Knight
"Great experience!! Tiffany was extremely helpful and friendly!"
We responded:
"Thank you so much for the kind words, Taylor! We're thrilled to hear that Tiffany was able to assist you and make your experience a great one. We truly appreciate your feedback and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out! ~Rich"
Profile photo of Josh Gates

Josh Gates

March 19, 2025

5  out of  5
rating by Josh Gates
"Cheapest I found for rv insurance"
We responded:
"Thanks for leaving us a note and trusting us to insure your RV. We appreciate your business! Rich"
Profile photo of Miguel Andrade

Miguel Andrade

March 17, 2025

5  out of  5
rating by Miguel Andrade
"Tiffany is the best. Very great attitude and so very helpful. 👍"
We responded:
"Thank you so much for your kind words, Miguel! We're thrilled to hear that Tiffany was able to assist you with such a positive experience. We'll be sure to pass along your compliments to her. If you ever need anything else, don't hesitate to reach out! ~Rich"
Profile photo of carlos rodriguez

carlos rodriguez

March 5, 2025

5  out of  5
rating by carlos rodriguez
"Nina was very helpful and knowledgeable. God willing I’ll be swapping over soon . Highly recommended"
We responded:
"Thank you, Carlos! We look forward to helping you with your insurance needs. We appreciate you giving us a chance. Nina is a great asset to our office. Thanks, Rich"
Profile photo of Michael Fitzgerald

Michael Fitzgerald

March 5, 2025

5  out of  5
rating by Michael Fitzgerald
"I spoke with Nina and I am very thankful to have gotten her help! Such a kind person and even greater customer service!"
We responded:
"Thank you, Michael! We're so happy to hear that Nina provided such kind and helpful service. We appreciate your review and are always here if you need anything! "
Profile photo of Tony Carbone

Tony Carbone

March 1, 2025

5  out of  5
rating by Tony Carbone
"Went to pay my insurance in person and what a nice surprise. Laverne Blevins made my day, we talked like I have been coming in for years to pay, even though this was the first time ever seeing her. I will be paying my insurance in person from now on. Thank you for a memorable experience."
We responded:
"Wow, Tony! We love hearing that Laverne made such a great impression on your visit. Building connections with our customers is what we're all about! We'll be looking forward to seeing you again for your next visit. Thanks for sharing your experience!"
Profile photo of Jennifer Grace

Jennifer Grace

March 1, 2025

5  out of  5
rating by Jennifer Grace
"Great place cheap. They're reliable. They will get you a quote and insurance within minutes. For a great price 👍"
We responded:
"Thank you for the review, Jennifer! We're glad you found our service reliable. Let us know if you ever need anything—we're always here to help!"
Profile photo of kyndall benner

kyndall benner

February 26, 2025

5  out of  5
rating by kyndall benner
"Tiffany helped us switching car insurance. Extremely helpful and patient with all of my questions. She informed us on different discounts we could get. Overall great experience."
We responded:
"Kyndall, thank you so much for leaving us a review! Tiffany is a great asset to our office. I appreciate your business and look forward to working with you in the future! Thanks, Rich"
Profile photo of Robert Redmond

Robert Redmond

February 26, 2025

5  out of  5
rating by Robert Redmond
"Hands down the easiest insurance policy purchase I have ever made. Tiffany took care of all my insurance needs good family discounts at every turn. And the whole thing took less than 15 minutes. Thank you Tiffany!"
We responded:
"Thank you so much for leaving us a note on Google! Tiffany does a great job for us and we appreciate you letting other people know. We appreciate you choosing us for your insurance needs! Thanks, Rich"
Profile photo of Kay Lemon

Kay Lemon

February 13, 2025

5  out of  5
rating by Kay Lemon
"Jody sat with me for almost an hour to work with me on matters of importance. When I call I always get the answers I need."
We responded:
"Thank you, Kay! We’re so glad Jody was able to help you. Providing clear answers and top-notch service is our priority. Let us know if you need anything else—we’re always here to help! ~Rich"
Profile photo of Andrew Hill

Andrew Hill

February 12, 2025

5  out of  5
rating by Andrew Hill
"Jody was great, very knowledgeable help me through the whole process got everything taken care of and now I'm adding my homeowners to it. Thank you very much.."
We responded:
"Andrew, we truly appreciate your review! Jody takes pride in making the process smooth and stress-free. We’re excited to continue helping you with your homeowner’s coverage as well. Thanks for the support! ~ Rich"
Profile photo of sheltomlee

sheltomlee

February 12, 2025

5  out of  5
rating by sheltomlee
"Fair rate on new auto policy. Nice knowledgeable service 👍"
We responded:
"Thank you for your review! We’re happy to hear you had a great experience with our team. If you ever need anything, don’t hesitate to reach out. - Rich"
Profile photo of Ray Chase

Ray Chase

February 12, 2025

5  out of  5
rating by Ray Chase
"It's been nice working with Laverne. She's always polite and professional. Thanks again."
We responded:
"Ray, we’re so glad to hear you’ve enjoyed working with Laverne! She’s a fantastic part of our team, and we appreciate you taking the time to share your experience. Thanks for being a valued customer! - Rich"
Profile photo of Stormy Perez

Stormy Perez

February 11, 2025

5  out of  5
rating by Stormy Perez
"Nina was great. She made my transfer of car insurance seamless and more affordable. Thank you Nina"
We responded:
"Thank you so much for leaving us a review Stormy! We try our hardest to make transferring as easy as possible. Nina does a GREAT job at that. Thanks, Rich"
Profile photo of Unicorntears

Unicorntears

January 31, 2025

5  out of  5
rating by Unicorntears
"I've been with rich scott state farm since i got my first vehicle and license, and i can say I've never been disappointed. Very personal type of place if you prefer to handle things with the same agent like me, id personally recommend jody as she's who i signed up with and who I've delt with since."
We responded:
"Nick, thanks for leaving us a review!!! We appreciate your business and look forward to a long working relationship with you. Jody is a great asset to our team, and we are lucky to have her. Thanks, Rich"
Profile photo of John Caldwell

John Caldwell

January 30, 2025

5  out of  5
rating by John Caldwell
"Easy to work with no hassle what so ever"
We responded:
"Thanks for leaving us a note John! We strive to make it as easy as possible for our customers to do business with us. We appreciate your business! Thanks, Rich"
Profile photo of chad hill

chad hill

January 9, 2025

5  out of  5
rating by chad hill
"Tiffany helped me and my mother out . Nice phone service. . I would recommend her if you’re looking for best quotes and pricing"
We responded:
"Chad, I really enjoyed reading your post and thank you for choosing us! Tiffany is a great asset to our office. We are always looking for ways to improve our customer's experience. Thanks! Rich"
Profile photo of Ira Valentine

Ira Valentine

January 9, 2025

5  out of  5
rating by Ira Valentine
"Helped me get the best price possible on my insurance. Save me a lot more than any other company came close to."
We responded:
"Thank you for leaving us a review Ira! We appreciate your business and look forward to working with you in the future! Let us know if you need anything!!! Thanks, Rich"
Profile photo of mel swiger

mel swiger

January 9, 2025

5  out of  5
rating by mel swiger
"I found a wonderful person in Tiffany Holbert to help me in selecting the type of vehicle insurance I needed today. She was very patient and explained everything that I asked of her. She made me feel very comfortable and I could just tell that she had a wonderful smile and was genuine in wanting to help me. Because of her I will now be getting home insurance also, thank you Tiffany for your time and Rich Scott for having a such a caring person on your team."
We responded:
"Thank you for the sweet note about Nina. She is new to our team and I am so excited that she has joined us. She is a wonderful person and very knowledge about Auto, Fire, and Life Insurance. Let us know if you ever need anything. Thanks, Rich!"
Profile photo of Cellyphone Email

Cellyphone Email

January 6, 2025

5  out of  5
rating by Cellyphone Email
"Right down the street if I need to talk to them in person. Ready to reach by phone. No waiting on hold or waiting three to five minutes on automated menus. Priceless."
We responded:
"Customer service is our main priority. Thank you so much for leaving us a review! Rich"
Profile photo of Bradley

Bradley

December 9, 2024

5  out of  5
rating by Bradley
"I cannot recommend Rich Scott enough as a State Farm Insurance Agent. From the moment you step into his office, you are greeted with a warm, welcoming atmosphere that immediately puts you at ease. Rich runs his business with a level of personability that is truly rare in today’s fast-paced world. He takes the time to get to know each of his clients personally, ensuring that he understands their unique needs and circumstances. One of the most impressive aspects of Rich’s service is his commitment to personal connections. He refused to take our policy transfers without first meeting us in person. This dedication to building a genuine relationship with his clients speaks volumes about his character and professionalism. It’s clear that Rich values his clients as individuals, not just policyholders. Rich is always available for his customers, whether it’s a quick question about a policy or assistance with a claim. His dedication to providing top-notch service is evident in every interaction. He goes above and beyond to make sure his clients feel valued and supported, no matter the situation. What sets Rich apart is his genuine care for his clients. He doesn’t just see you as another policyholder; he sees you as a person and treats you with the utmost respect and kindness. His expertise and knowledge in the insurance field are impressive, but it’s his approachable and friendly demeanor that truly makes him stand out. Rich also has no issues trying to find ways to reduce the costs of insurance for you while still maintaining valuable protection. His proactive approach in seeking out the best possible options for his clients demonstrates his commitment to their financial well-being without compromising on the quality of coverage. If you’re looking for an insurance agent who is not only highly skilled but also deeply committed to his clients’ well-being, look no further than Rich Scott. He is a true professional in the insurance industry."
We responded:
"Thank you so much, Bradley, for taking the time to share such a thoughtful and detailed review!! Our dedication to providing personalized service and building genuine connections with our customers is at the heart of everything we do. Your kind words about our commitment to your needs mean so much to us. It’s an honor to serve amazing customers like you, and we’re grateful for your support. Thank you for being part of our State Farm family!! – Rich"
Profile photo of Patricia Ray

Patricia Ray

December 6, 2024

1  out of  5
rating by Patricia Ray
"Have a friend who has been with state farm over 30 years. His house burned a year ago. State farm was quick to pay half and asked him to make a list of his personal contents that were lost. The list must be submitted on line to a specific link. Not only unable at 70 to understand how to do this, they keep sending him a link that doesn't work. An employee at their office was unable to make the link work. It's been a month now and their solution is to send him the link again. As if the 5 or more attempts that have already been made were not enough. Why isn't there a way that the elderly can easily collect ALL of their money that is due? I see this as extortion and an effort to have frustration make them walk away from thousands they are owed. Anyone can be friendly and helpful while selling you insurance. Too bad they aren't just as friendly and helpful with your claim."
We responded:
"Hi Patricia, we take all feedback seriously and work hard to provide excellent service to our customers. However, as you are not a customer of our agency, we cannot address the specifics of this situation. If you would like to discuss this further, please contact us directly at 936-594-7571. Thank you."
Profile photo of Rei Lynn

Rei Lynn

November 22, 2024

5  out of  5
rating by Rei Lynn
"Miss Jody was incredibly helpful! She helped me customize a great plan and answered all my questions! Definitely took some stress out of insurance shopping!"
We responded:
"Thank you, Rei, for your wonderful review! We're thrilled to hear that Miss Jody was able to provide you with exceptional service and help you customize a plan that fits your needs. Taking the stress out of insurance shopping is exactly what we aim to do! Please don't hesitate to reach out if you need further assistance—we’re always here to help. – Rich"
Profile photo of troy chodrick

troy chodrick

November 21, 2024

5  out of  5
rating by troy chodrick
"Rich’s whole team has always been great. Anytime I call Jody, she knows us by first name and handles our needs immediately. Like family."
We responded:
"Thank you for the review Troy!!! My team and I are always trying to provide the best service, value, and price as much as we can! We appreciate your business and enjoy working with you! Thank you, Rich!"
Profile photo of Naomi Weaver

Naomi Weaver

November 19, 2024

5  out of  5
rating by Naomi Weaver
"Thank you for all your help! Always so helpful and pleasant."
We responded:
"Thank you so much for the review, Naomi! We're thrilled you've had a pleasant experience with our team. It's our goal to provide helpful and friendly service every time. We're here whenever you need us! – Rich"