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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Trevor Henderson

August 4, 2025

5  out of  5
rating by Trevor Henderson
"Great people make it painless."
We responded:
"Trevor, thank you so much for leaving us a note! We try to make everything as easy as possible for our clients! We are always hear and just a phone call, text, or email away. We appreciate your business and look forward to working with you in the future! Thanks, Rich"
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Kyrika Ennist

July 30, 2025

1  out of  5
rating by Kyrika Ennist
"Upped my rate without knowledge. I caught it before my payment was taken. Sent my agent, rich Scott a text telling him that it needed to be fixed before taking payment so I didn’t overdraft my account and if it couldn’t be fixed then cancel the policy. They went ahead and took out the new amount and overdrafted my account. Finally got them to cancel the policy a month later. Still waiting on my refund that won’t even be the full amount."
We responded:
"I am sorry that you had this type of experience. Based on your initial coverages that you bought on the State Farm web site there were additional forms that needed to be signed approving those coverages. We reached out to you 3 times in different manners. Because the forms were never received by our office, State Farm had to apply the additional coverages per state law which caused a premium increase. Please contact our office if you have any questions. Thanks, Rich"
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Landon Stewart

July 21, 2025

5  out of  5
rating by Landon Stewart
"Rick Scott has saved us quite a bit of money, and I appreciate that I can call and speak to a live person on the phone with any questions."
We responded:
"Landon, thank you so much for leaving us a review. We are always here to help and see what we can do to make dealing with your insurance needs as easy as possible. Thanks, Rich!"
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D'Ann Spiller

June 23, 2025

5  out of  5
rating by D'Ann Spiller
"Excellent service!"
We responded:
"Thank you so much, D'Ann, for taking the time to leave your 5-star review! We’re thrilled to hear about your positive experience with our office. At Rich Scott State Farm Agent, our team is dedicated to providing exceptional service and ensuring your needs are always met. If there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to continuing to serve you! – Rich"
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Donna Reeves

June 3, 2025

5  out of  5
rating by Donna Reeves
"We received great sevice and all our needs were met!!!"
We responded:
"Thank you for the note Donna! Please let me know if there is anything that you need from my office. We want to treat our clients just like we would like to be treated. Returning calls and great customer service is a high priority for us. In this industry that's all we have is service. Thank you again for the note! Rich"
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Kelly Jackson

June 3, 2025

5  out of  5
rating by Kelly Jackson
"Was shopping for new insurance. My Google search led me to Rich Scott State Farm. Called in and spoke to Tiffany. I’m glad I did. Tiffany was courteous, knowledgeable and very friendly. You don’t find that level of service anymore. Oh, and saved me $ 100 vs my previous insurance company. Definitely deserving on my 5 star rating."
We responded:
"Thank you so much for leaving us a review! Tiffany is a great asset to our team, and I am so thankful she was able to save you money on top of providing excellent service. Please contact us with any questions or concerns. Thanks, Rich"
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Cliff Willis

May 20, 2025

5  out of  5
rating by Cliff Willis
"Fantastic team over here. Laverne in the office is an absolute doll, and everytime I've ever called the office she and everyone else have always been upbeat, kind, and willing to help. Maybe you can get insurance anywhere but you'll be hard pressed to find a team as warm and helpful as you will here!"
We responded:
"Thank you so much for your thoughtful and uplifting review! We’re incredibly lucky to have Laverne on our team—she truly is a gem, and we’re so glad her kindness and positive energy stood out to you. It means a lot to hear that every interaction you’ve had with our office has been welcoming and helpful. We strive to make our customers feel valued and supported, and your words remind us why we love what we do. We’re grateful to have you as part of our State Farm family here in Trinity! Rich"
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Kyle Stowe

May 16, 2025

5  out of  5
rating by Kyle Stowe
"Very professional and very helpful 10 out of 10"
We responded:
"Thank you for the awesome 10 out of 10 review! We’re so glad to hear you had a professional and helpful experience with our team. It means a lot to know we met your expectations. We're always here to help—don’t hesitate to reach out anytime! Rich"
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Jack Robbins

May 16, 2025

5  out of  5
rating by Jack Robbins
"great experience, Nina Acevedo is the best !"
We responded:
"Thank you for the great review! We’re so glad to hear you had a positive experience, and we couldn’t agree more—Nina Acevedo truly is the best! We’re lucky to have her on our team, and we appreciate you recognizing her excellent service. Don’t hesitate to reach out if there’s ever anything else we can help you. Rich"
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Heather Graham

May 16, 2025

5  out of  5
rating by Heather Graham
"Tiffany was absolutely wonderful and answered every question I had. Helped me get the insurance I could afford! Would 10/10 recommend"
We responded:
"Thank you so much for the kind words and for taking the time to leave us a review! We're thrilled to hear that Tiffany was able to assist you and make the process smooth. Helping our customers find the right coverage is what we’re here for, and we’re so glad you had a great experience. We truly appreciate your recommendation and look forward to being here for you whenever you need us! Rich"
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Lisa Ringer

May 15, 2025

5  out of  5
rating by Lisa Ringer
"Extremely helpful. Easy transition to State Farm insurance from previous provider."
We responded:
"Thank you for the great feedback! We're so glad to hear your transition to State Farm was smooth and that our team could make it simple for you. We're happy to have you with us and are always here if you need anything!"
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Rebecca Shaw

May 14, 2025

5  out of  5
rating by Rebecca Shaw
"I talked to a Nina Avecedo about car insurance quote and she was very helpful and answered all my questions, she was so nice and polite. I let her know I would get back with her what a great staff you have."
We responded:
"Thank you for taking the time to share your experience! We're so pleased to hear that Nina was able to assist you with kindness, professionalism, and clear information. We’re proud to have her on our team and will be sure to pass along your kind words. If you have any more questions or are ready to move forward, we’re here whenever you need us. We truly appreciate your consideration and look forward to assisting you again. ~ Rich"
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Ricky A

May 13, 2025

5  out of  5
rating by Ricky A
"All questions got answered but no KISS!!"
We responded:
"Thank you for taking the time to leave us a review! We're glad to hear that all your questions were answered. We always aim to provide clear and helpful information, and we appreciate your feedback. If there's anything more we can do for you, don't hesitate to reach out! – Rich"
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Teresa Booker-Mathews

March 28, 2025

5  out of  5
rating by Teresa Booker-Mathews
"The whole team has always been so incredibly helpful! I am partial to Laverne…she’s always prompt, on top of things for me and really makes us feel we are valued clients. She delivers an amazing customer experience by giving that small town feel. Definitely recommend this group! 🫶🏼"
We responded:
"Thank you so much for the kind words, Teresa! We're thrilled to hear that you’ve had such a great experience with our team, and we’re especially happy that Laverne has made such a positive impression on you. Providing that personal, small-town feel is what we aim for, and it's wonderful to know we’re achieving that! We truly appreciate your recommendation and look forward to continuing to serve you. Rich"
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sheltomlee

March 27, 2025

5  out of  5
rating by sheltomlee
"Fair rate on new auto policy. Nice knowledgeable service 👍 Nina helped me out a lot, by taking my money. She only slapped me around a few times. She also kept the personal insults about my crappy old car, shabby clothes and empty bank account to an absolute minimum, which I greatly appreciate. That shows true professionalism."
We responded:
"Thank you for your review! We’re happy to hear you had a great experience with our team. If you ever need anything, don’t hesitate to reach out. - Rich"
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Taylor Knight

March 20, 2025

5  out of  5
rating by Taylor Knight
"Great experience!! Tiffany was extremely helpful and friendly!"
We responded:
"Thank you so much for the kind words, Taylor! We're thrilled to hear that Tiffany was able to assist you and make your experience a great one. We truly appreciate your feedback and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out! ~Rich"
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Josh Gates

March 19, 2025

5  out of  5
rating by Josh Gates
"Cheapest I found for rv insurance"
We responded:
"Thanks for leaving us a note and trusting us to insure your RV. We appreciate your business! Rich"
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Miguel Andrade

March 17, 2025

5  out of  5
rating by Miguel Andrade
"Tiffany is the best. Very great attitude and so very helpful. 👍"
We responded:
"Thank you so much for your kind words, Miguel! We're thrilled to hear that Tiffany was able to assist you with such a positive experience. We'll be sure to pass along your compliments to her. If you ever need anything else, don't hesitate to reach out! ~Rich"
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carlos rodriguez

March 5, 2025

5  out of  5
rating by carlos rodriguez
"Nina was very helpful and knowledgeable. God willing I’ll be swapping over soon . Highly recommended"
We responded:
"Thank you, Carlos! We look forward to helping you with your insurance needs. We appreciate you giving us a chance. Nina is a great asset to our office. Thanks, Rich"
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Michael Fitzgerald

March 5, 2025

5  out of  5
rating by Michael Fitzgerald
"I spoke with Nina and I am very thankful to have gotten her help! Such a kind person and even greater customer service!"
We responded:
"Thank you, Michael! We're so happy to hear that Nina provided such kind and helpful service. We appreciate your review and are always here if you need anything! "
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Tony Carbone

March 1, 2025

5  out of  5
rating by Tony Carbone
"Went to pay my insurance in person and what a nice surprise. Laverne Blevins made my day, we talked like I have been coming in for years to pay, even though this was the first time ever seeing her. I will be paying my insurance in person from now on. Thank you for a memorable experience."
We responded:
"Wow, Tony! We love hearing that Laverne made such a great impression on your visit. Building connections with our customers is what we're all about! We'll be looking forward to seeing you again for your next visit. Thanks for sharing your experience!"
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Jennifer Grace

March 1, 2025

5  out of  5
rating by Jennifer Grace
"Great place cheap. They're reliable. They will get you a quote and insurance within minutes. For a great price 👍"
We responded:
"Thank you for the review, Jennifer! We're glad you found our service reliable. Let us know if you ever need anything—we're always here to help!"
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kyndall benner

February 26, 2025

5  out of  5
rating by kyndall benner
"Tiffany helped us switching car insurance. Extremely helpful and patient with all of my questions. She informed us on different discounts we could get. Overall great experience."
We responded:
"Kyndall, thank you so much for leaving us a review! Tiffany is a great asset to our office. I appreciate your business and look forward to working with you in the future! Thanks, Rich"
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Robert Redmond

February 26, 2025

5  out of  5
rating by Robert Redmond
"Hands down the easiest insurance policy purchase I have ever made. Tiffany took care of all my insurance needs good family discounts at every turn. And the whole thing took less than 15 minutes. Thank you Tiffany!"
We responded:
"Thank you so much for leaving us a note on Google! Tiffany does a great job for us and we appreciate you letting other people know. We appreciate you choosing us for your insurance needs! Thanks, Rich"
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Kay Lemon

February 13, 2025

5  out of  5
rating by Kay Lemon
"Jody sat with me for almost an hour to work with me on matters of importance. When I call I always get the answers I need."
We responded:
"Thank you, Kay! We’re so glad Jody was able to help you. Providing clear answers and top-notch service is our priority. Let us know if you need anything else—we’re always here to help! ~Rich"